Mexico Vacation Rental Frequently Asked Questions
Do I need to stay for one full week?
The minimum length of stay is three nights.
Do I need to book from weekend to weekend?
You may choose to start your vacation any day of the week.
Is there a minimum number of nights I must stay?
Yes, there is a minimum night stay required - usually it's a three night minimum stay - but it varies according to the seasons. Please read the details for the individual rental unit pages. However, you can stay for less than three nights against an extra $60 USD fee.
Am I allowed to bring my pet and is there an additional charge?
Yes, some rental units accept pets under 5 pounds if they are well trained and do not bark. Please read the details for the individual rental unit pages. There is a $100 USD fee per week and a refundable security deposit of $500 USD.
How much do I need to deposit and when?
We ask for 50% of the rental price to reserve your rental unit, then the other 50% should be paid one month prior to your arrival. If you are arriving in less than 30 days at the time of making the reservation, we require the full payment of the rental unit price. Please read our vacation rental policy for more details.
If I don't use my credit card online, what is the best way for me to send my deposit?
You can wire the money via: Bank of America, Bancomer (Mexican bank).
Can I pay my security deposit with a check?
You can use a check if it’s a Mexican bank. You may also pay with a signed travelers check. Please read our vacation rental policy for more details.
When will I get my booking confirmation?
If you book online, you will get an immediate confirmation. If you choose to wire your money, then we will send you an email confirmation as soon as we see your payment reflected in our bank account.
How can I cancel my reservation?
You can cancel your reservation by sending us an email with the reason for the cancelation. Please read our vacation rental policy for more details.
If canceled 60 days, (or more) prior to arrival, you will get a 100% refund (minus 50$ USD handling fee).
If canceled 30-60 days prior to arrival, you get a 50% refund (minus $50 USD handling fee).
No refunds will be given for cancelations within 30 days of arrival.
How old must I be to rent one for the vacation rental units?
You must be over 18 years old.
Do you offer discounts?
We offer promotions throughout the year, please check the special offers and discount section for more information.
How far in advance should I book and pay for my vacation rental?
Well, as soon as you can! The best vacation rental homes with best prices are the first ones to get booked! Please check the special offers and discount section for information on time limited vacation rental promotions and deals.
Do you provide Cancun airport transfer?
We recommend a reputable Cancun airport transportation company, who can help arrange for your private transfer taking you right to the door step of your rental unit or pick you up to take you to the Cancun International airport.
Do you have special services and attentions for honeymooners?
Absolutely! We’d love to assist you in your wedding or honeymoon planning in Riviera Maya. Please contact us to discuss options.
What are your office hours?
Mondays - Fridays between 8:30 AM - 7:00 PM
Saturdays between 9:00 AM - 2:00 PM
Are you an accredited business with the Better Business Bureau?
Yes, we are. We strive to provide the best possible customer service always.
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